CONTACT




We will respond to inquiries in order from Monday to Friday (between 10:00 a.m. and 5:00 p.m., excluding Saturdays, Sundays, national holidays, and the year-end/New Year holiday).
It may take us some time to respond depending on the volume and nature of inquiries.

Please note that we may need additional time to respond or not be able to respond depending on the nature of inquiries.

Please enter your email address correctly. We recommend using a free domain email address.
After you have sent the inquiry form, a confirmation email with your inquiry will be sent to the email address you provided. If you do not receive the email within 10 minutes after sending your inquiry, the cause may be either of the following:

・The email address you entered was incorrect.
・You are using a mobile carrier email address, and the confirmation email has been deleted by the server or may not have been delivered due to the carrier’s filtering feature.

If any of the above applies, you will not receive our response to your inquiry or our emails related to your order. We recommend entering a non-carrier email address, such as Gmail.

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SNOWSAND

Chocolate cream-filled sandwich cookies with a gentle embrace of milk

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SNOW BALL KURO

Fresh truffle chocolate in a cream silhouette

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MORI no KI

Crispy milk chocolate infused with the sound of trees

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SNOWCHIPS

Dancing triple chocolate chips dusted with snow powder

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